terms and conditions

Terms and Conditions

Payment, Cancellation, refund and procedure to cancel a booking

in accordance with arrangements agreed
Cash/Credit Card/Bank Transfer

Term of payment in accordance with arrangements agreed

Cancellation fee / refund
Except otherwise stated, private tours, attractions, products including train ticket, accommodation, package or any product are subjected to a cancellation fee according to the following scale:

Cancellation more than 45 calendar days before the services begin : You will be charged 10% cancellation fee.
Cancellation between 45 to 30 calendar days before services begin : You will be charged 25% cancellation fee.
Cancellation between 29 to 3 calendar days before services begin : You will be charged 50% cancellation fee.
Cancellation 48 hours or less before the service : you will be charged a 100% cancellation fee (no refund)


All claims should be made immediately without delay, in writing, and first with the Organiser`s representative during the Event and then with the agency within 14 days after the Event has finished. Claims shall be dealt with within 30 days after they have been made at the agency.

In the matters not regulated hereunder, the provisions of the [Polish] Civil Code shall apply; and any disputes resulting out of the performance of the Contract shall be resolved by a competent court in Gdansk.

Personal Date

1. The administrator of personal information given by the Tourist in making the reservation is the Organiser – Tours in Gdansk – Local Tour Operator
2. The Tourist is entitled to access his or her personal information and has the right to change them. The Tourist may at any point resign from giving permission to use his or her personal information.
3. All Clients personal information may be used only for contact purposes regarding the tourist event.
4. All Clients personal information (name, surname, telephone number, email address) provided by the Client using the website https://www.toursingdansk.pl will not be shared or sold to third parties for any purpose.

Tours in Gdansk – Incoming Tour Operator
Sw. Ducha 26/30/3 Street
80-827 Gdansk
VAT ID: PL 583-286-18-38
Account no: PL 66 2490 0005 0000 4600 7725 1008 (Alior Bank)